ARK-File has been deployed in a number of customer business sectors as outlined below please contact
us for a detailed case study on any of the customers situations listed.
Property Management
Our Customers use ARK-File to archive
- Landlord, Tenant letters, email,
- Contracts
- Financial Reporting documents
- Site Staff Recruitment, Control and Administration
- Landlord and Tenant documents
- Repair, Maintenance documents and data
- Risk Management documentation
- Condition reports
- Insurance Documents
- Photographs and images
Financial Services
PTFS has been established since 1984. They are a small dedicated team of 10 IFA's who over the last 25 years have
worked hard to develop long term relationships with clients. They ensure their clients financial requirements are catered for
throughout the different phases of life by developing close personal relationships, applying their knowledge and experience to every
aspect of finance.
The customer had amassed thousands of files of customer information amounting to around 500,000 pieces of paper held in 29 filing cabinets.
The majority of these documents required easy access to run the business efficiently. The choice was to move offices with the costs and disruption to
business that would be inevitable or find a solution.
The customer needed a way to digitise in a cost effective manner all the documentation, and ensure that it could be accessed easily and efficiently.
The customer looked at a number of solutions in the market to achieve this, from traditional archiving solutions and digitising services to full document management solutions.
The customer chose ARK-File for its ease of use and integration with their existing client management application.
The system has given them a quick and easy way of filing and finding emails, documents and files. It joins up information stores and communications
to provide one logical location for traditional paper, emails, documents and spreadsheets etc into one indexed filing cabinet that is safe and easy to access.
The ARK-File system now archives under one customer number with revisions for instant retrieval: Customer Documents ,
Correspondence, Spreadsheets, Statements, Emails & attachments
Incident Management
Incident Management Solutions was founded to offer individually tailored solutions built around client specific requirements within the accident repair management sector.
Their unique offer centres around efficient communication and streamlined processes to manage every aspect of a claim from the initial call, until the vehicle is safely back on the road.
Based in Bedford Incident Management Solutions have over 40 case handlers and specialist automotive engineers processing thousands of claims per year for leading insurance companies.
IM Solutions needed to upgrade from their existing document archiving solution to handle the increase in workload and the need to save information from multiple sources.
And then retrieve instantly from within their I2R application.
They required a system that was reliable, proven and designed for future growth. Following a comprehensive review of the requirements and defining the capabilities required IM
Solutions chose ARK-File from Hexagon Document Solutions. A key criteria for the decision to chose
ARK-File was the proven integration skills of HDS ensuring it provided a joined up workflow for the users, whilst maintaining customer service.